Cancellation & Refund

You can request cancellation of an order as soon as possible before it has been dispatched.

If cancellation is accepted before dispatch, the eligible amount paid will be refunded to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible. In that case, the applicable return or exchange process may apply.

Contact us with your order number and the mobile number or email associated with the order.

The sooner you contact us, the better the chance that we can process a cancellation before dispatch.

If you receive a damaged, tampered, incorrect or defective product, please contact us as soon as possible and preferably within 48 hours of delivery.

Please keep the product, packaging and shipping label. Photos may be requested to help us verify the issue.

Where appropriate, we may arrange a replacement, exchange or refund after verification.

Our products include consumable sports nutrition and supplements. For this reason, opened or used products are generally not eligible for return or exchange unless the issue relates to damage, defect or incorrect fulfilment.

Please contact us and receive approval before sending any product back.

Once a refund has been approved, we will initiate it to the original payment method used for the order.

The time for the refunded amount to appear in your account may also depend on your bank or payment provider.

If a payment fails or is cancelled and no order is successfully confirmed by 7BucksNutrition, it will not be treated as a completed purchase.

If your bank or payment provider temporarily shows a debit or payment hold, the amount may be reversed according to the provider's process.

If the amount does not resolve within the expected banking timeline, contact us with your transaction or payment details.

If an order is cancelled before dispatch, eligible shipping charges paid as part of the order may be considered for refund.

For returns or situations caused by customer preference, shipping or reverse-shipping charges may not be refundable, subject to applicable law and the circumstances of the order.

Online payment refunds are normally processed to the same payment method used for the transaction.

We do not normally transfer refunds to an unrelated third-party account or payment method.